Last updated: July 11, 2026
Every ZoukAfrobeat piece is printed for you when you order it — made to order, not pulled from a warehouse shelf. That keeps our collections limited and waste low, and it shapes how returns work.
Damaged, Defective or Wrong Items
If your order arrives damaged, misprinted, or different from what you ordered, we will make it right with a free replacement or a full refund — your choice.
- Contact us within 30 days of delivery via the contact form (choose “Merchandise support”).
- Include your order number and a photo of the issue.
- We confirm within 2–3 business days and put a replacement into production or issue your refund.
Size Exchanges
Because each item is printed to order, we cannot restock a returned garment. Please check the size guide on every product page before ordering. If the size is wrong, contact us — we review sizing issues case by case and will always try to find a fair solution.
Change of Mind
Made-to-order production means we are unable to accept returns for change of mind once an item has gone to print. If your order has not yet entered production, contact us as soon as possible and we will cancel and refund it.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank, funds typically appear within 5–10 business days.
How to Reach Us
Use the contact form or email zoukafrobeat@gmail.com with your order number. We reply within 2–3 business days.
